Tickets are refundable up till time of tour. Email cancellation will be accepted up to the evening before, otherwise call before your tour time to get a refund. No shows are nonrefundable.
Our tours depart at predetermined times so please arrive at least 20 minutes prior to your departure time. We will not delay a tour to wait for late arrivals. If you have gotten lost or traffic is holding you up and you know you are not going to make it on time, it is advisable to call the farm and let us know so we can refund your tickets.
Any cancelled tours due to weather or unforeseen circumstance will be refunded. In the event of a cancelled tour, we will send out an email as soon as possible prior to the tour time booked. If you don’t have access to your email on the day of your tour and it is inclement weather (pouring rain, high winds, snow storm) call the farm to find out if your tour has been cancelled. If we have not cancelled the tour and you do not wish to participate it is up to you to cancel before your tour time to get a refund.
There is no smoking and no pets policy for the farm. Yes we do have a dog on the farm, Coco, but she is our pet and mascot and we know what her temperament is like and also that her shots are kept up yearly. There are many wood buildings on the property and we take no smoking very seriously. Smoking is permitted in the parking lot and there is a butt container at the entrance to the farm from the parking lot. Yes we have fires going in the sugar bush for the demonstrations but for the care of the wildlife in the bush and courteousness of the other guests we request that you do not smoke there either.
We do have a few handicap parking near the entrance to the farm from the parking lot. The store, sugar shack, petting farm and washrooms are wheelchair accessible (up to 32” wide). The Sugar Bush Trek is not.
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